Removal, grace and lifetime access

Grace period

When a source announces the end of an entitlement, Bao does not remove the role on the spot: it puts it in grace for the number of days you set.

That is what avoids cutting off a customer whose payment merely failed while the bank retried. If the entitlement is reopened in the meantime, the removal is cancelled.

You can force immediate removal by setting a grace of 0 days.

Expiry

An entitlement can carry an expiry date. It lapses on its own at that date, with no need for your shop to say anything. It is the simplest mechanism for time-limited access.

Lifetime access

An entitlement marked lifetime is never removed automatically. That is the case for one-off purchases.

The safeguard

The Discord role is only removed if no active entitlement justifies it any more. A member who bought the same tier twice does not lose their role when the first subscription ends.

Manual management

The dashboard and the /premium command let you grant or remove a tier by hand, independently of any source. Useful for a gift, a goodwill gesture, or a disputed case.