- Documentation
- Tickets
- Configuring
Limits, permissions and blacklist
Who can open a ticket, and how many.
Support roles
At the server level, support roles have access to every ticket. A panel can override that list and declare its own roles, plus a second group of additional roles.
Use case: billing has no business reading moderation tickets.
Member rights
- The author can close their ticket (on by default).
- Staff can add or remove members from the ticket (on by default). Useful for bringing in a specialist.
Opening limits
| Limit | Effect |
|---|---|
| Open tickets per member | Stops someone opening ten tickets in parallel (1 by default) |
| Total open tickets | Global cap on the panel, 0 = unlimited |
| Exempt roles | These roles ignore the limits |
| Cooldown between tickets | A waiting time before another can be opened |
Blacklist
A member can be barred from opening tickets, with a recorded reason. There is no ambiguity: they simply cannot open any more, on any panel.
You can also block by role: holders of these roles cannot open a ticket.
Removing someone from the blacklist immediately restores their right to open one.