Managing your subscription

Payment

Payment is by card, monthly or yearly. Yearly is markedly cheaper: the "per month" price shown on the pricing page is the yearly price divided by twelve.

Changing plan

The change is immediate from Configuration → Billing. An upgrade opens the features straight away; a downgrade cuts them at the end of the period you paid for.

Failed payment

A declined payment does not cut off your server immediately: Bao keeps your plan for a 3-day grace period, long enough for the bank retry to go through.

Transferring a subscription

A subscription is paid by a person but assigned to a server. It can be transferred to another server.

• Only the holder (the person who pays) can transfer, not just any administrator of the covered server.
• A cooldown applies between two transfers, so a single subscription cannot cover ten servers in rotation.
• The server left behind falls back to the free plan: the data stays, only the premium features are cut.
• Every transfer is logged.

Cancelling

Cancellation takes effect at the end of the period you paid for. The server then falls back to the free plan. No data is deleted.