Give it what it needs to know
A PDF, a Word document, your website address or even a Discord channel. Bao reads it all, and re-reads it by itself when it changes.
- Guide.pdf
- Terms.docx
- your-site.com
- #faq
Your support never sleeps
Drop in your documentation, give your assistant a name, and let it answer your members. In your tickets and in your channels alike.
14-day trial · 2,000 AI credits included
support Resolved in 9s
Hi! Does the Studio pack work on Mac too?
Yes, from macOS 13 onwards. The same purchase gives you both versions, Mac and Windows — download whichever you want from your customer area.
Can I move from the Duo plan to the Team plan mid-month?
Yes, at any time. The change is immediate and you only pay the difference, pro-rated over the remaining days.
What time does Thursday’s stream start?
Thursday at 9pm (Paris time), in the Stage voice channel. The reminder goes out automatically 15 minutes before if you have the Notif role.
How do you get the Veteran role?
It is granted automatically at level 25. You are at level 21: a few more conversations and it will land.
Do you ship to Switzerland?
Yes, in 3 to 5 working days, €9 shipping. VAT is removed at checkout for deliveries outside the EU.
I lost the download link for the guide 😅
No problem, here it is: customer area → “Resources” tab. It is also attached to your order confirmation email.
Ready in 5 minutes
No code, no API key to hunt down, no server to rent.
Three steps in the dashboard, and your assistant is working.
Tell it who it is
Its name, its picture, the way it speaks. Your members write to Lila from support, not to an anonymous robot.
Choose where it answers
In your tickets, in a help channel, or both. It settles where you put it, and nowhere else.
- Support tickets
- #help channel
A smart agent, that reacts
Bao is not like the others. It knows how to react and adapt to each situation, much to your members’ delight.
It never cuts into a conversation
In a channel it listens and waits. If two members are helping each other, it stays quiet. It only steps in if the question is left hanging.
It steps back the moment a human arrives
A moderator writes in the ticket? The assistant pulls back on its own. Nobody has to ask it to.
A human stays one click away
Give your members the option to talk to a human directly. Your agent then hands your team a summary of the conversation.
It does not invent your rules
Your prices, your procedures, your lead times: it only gives them if they are written in your documents. Otherwise it says so, and hands over.
It answers, or it drafts the answer for you
Not ready to hand over your support yet? Make it your autocue: it thinks and writes, your team approves.
It talks to your members
The assistant answers directly, day and night. You only see what it could not handle, with the context already summarised.
- Answers as soon as the ticket opens, without waiting for a first message
- Renames the ticket and sets a priority based on urgency
- Closes the conversation when the member confirms it is sorted
#ticket-214 Autopilot
T
Where do I get my invoice?
In your customer area, “Billing” tab: all your invoices are downloadable there as PDFs. If March is missing, tell me.
It talks to your team
The assistant never writes to the member. It drafts the answer in a channel the member cannot see, and your team sends it in one click.
- Zero risk: nothing goes out without a human clicking
- Your team edits the suggestion before sending it
- The right on-ramp before switching to autopilot
#staff-suggestions Copilot
Suggestion · ticket-214
In your customer area, “Billing” tab: all your invoices are downloadable there as PDFs. If March is missing, tell me.
The member sees nothing of this channel.
Let Bao answer for you
Bao Royal is on us for 14 days, AI support included. No commitment, cancel in one click.